clara shih service cloud

(Hearsay Advisor Cloud connects to an agent’s company’s CRM system. A year ago, the world went into lockdown. Service Cloud Workforce Engagement is a new workforce planning product that uses artificial intelligence to help service leaders predict how many requests will come into the contact center, and on which channels — including phone, email, web chat, text and social. Jon Fortt. Marco Rosignoli, DrIng, PE Bridge Engineering & Forensics Tampa, FL. Ali Fawaz ... OCA & Connecting Cloud Enthusiasts with Oracle ☁️ Bucharest Metropolitan Area. CNBC. Director - Starbucks (org chart) Chairman of the Board - Hearsay Systems (org chart) Director - BirdEye (org chart) Director - Gusto (org chart) Chief Executive Officer of Service Cloud - Salesforce.com (org chart) Create an alert to follow the career of Clara Shih. Clara Shih is Chief Executive Officer and Founder of Hearsay Social and a pioneer in the social media industry. Increase Efficiency with an IT Command Center: N-able Passportal and Auvik. Yvette Marie De Guzman - Abat. Head of Engineering, Profile & Apply APAC. Shield of California Albert Cheng,COO &Co-Head of TVat Amazon Studios Dave Lu,Managing Partner of Hyphen Capital,Cofounder of Pared Clara Shih, CEO Service Cloud at Salesforce Anna Fieler ,Board Director at Shake Shack and J.Crew Amy Wei ,CCO at KAYAK Allen Shim ,CFO of Slack Jason Woo , Consumers today expect an increasingly personalised shopping … Hirad Samavati. Harvey Anderson Funeral Home, Willmar. Coach. Motley Fool. Dan Price Founder/CEO, Gravity Payments เขตเกรทเตอร์ ซีแอตเทิล. Welcome, Frank Defesche! Salesforce, the global leader in CRM, today introduced the next generation of Service … Find Clara Shih online. “We are on the cusp of a great reopening of society, and companies know they need to move quickly to seize the moment,” said Clara Shih, CEO of Service Cloud, Salesforce. This two-day event is uniquely structured to provide high-impact and measurable value in the following ways: “Sonos is making data-driven customer service a priority by providing their service agents with the context and insights to deliver the best experience from anywhere.” Clara Sampaio Fotógrafa na Clara Sampaio Fotografia Rio de Janeiro, RJ. But over the past year, appointments have taken on new importance as industries of every stripe strive to deliver safe and... | June 14, 2021 Shih previously worked at Google, Microsoft, and Salesforce.com, where in 2007 she developed the Faceconnector integration between Facebook and Salesforce CRM. Principal Developer. You’ll get to hear from accomplished speakers including the host of WorkLife, Adam Grant, and Salesforce Service Cloud’s CEO, Clara Shih. Vancouver, BC. Hardik Lashkari. Kavita Mishra Talent Acquisition at Ishwa Consulting Gurgaon. … Now as the CEO of Salesforce Service Cloud, she has vowed to help other organizations avoid this same mistake, especially now that customer service has shifted to … UPDATE 1-Australia's c.bank holds rate at near zero as economy bolts ahead. General Partner Coatue Management Pete Schlampp. Bindu Pillay Business Head at Search Value Mumbai. In this webinar, … In her past career she held the position of Software Engineer at Microsoft Corp., Director-Product Management at salesforce.com, inc. and Associate-Strategy & Business Operations at Google LLC. Ganesh has 13 years of experience as a Software Engineer, and is excited to share his knowledge, while also learning and growing with his team. "Sonos is making data-driven customer service a priority by providing their service agents with the context and insights to deliver the best experience from anywhere." Bunnings. Chairperson and CEO. DUBAI, United Arab Emirates — 6 May 2021 — Salesforce, [NYSE: CRM], the global leader in CRM, today … Chuey Anima. Considered a social media maven, Clara Shih first saw the potential of social networking sites as marketing tools after Facebook launched in 2007. "While customers and companies alike are eager to return to in-person experiences, digital behaviors we learned and grew accustomed to during the pandemic are here to stay." Hearsay is thrilled to welcome Ganesh Palanivelu to the Engineering organization! Marc Magaziner. See more stories on Insider's business page. CEO, Service Cloud. In February 2021, after an 11-year hiatus, Shih rejoined Salesforce.com, the software-as-a-service customer relationship management company, as the company's CEO of Service Cloud CRM software business. Martine Rothblatt. And so enter the hybrid-cloud. "We are on the cusp of a great reopening of society, and companies know they need to move quickly to seize the moment," said Clara Shih, CEO of Service Cloud, Salesforce. “After 11 years of … Salesforce, the global leader in CRM, today introduced the next generation of Service Cloud — technology to support changing customer service expectations and provide connected, personalized service from anywhere on one digital engagement platform. Anne Matthews VP- Talent Acquisition Boynton Beach, FL. Considering the new form of working amidst pandemic, Clara Shih, CEO of Service Cloud, said, This funeral services listing is presented as a public service by the West Central Tribune. Instagram, Twitter, Facebook, Images, Youtube and more on IDCrawl - the leading free people search engine. "We are on the cusp of a great reopening of society, and companies know they need to move quickly to seize the moment," said Clara Shih, CEO of Service Cloud, Salesforce. May 26-27th, 2021. Clara Shih. Nick Caldwell . A lot of the questions and issues people had traditionally gotten answered in brick-and-mortar stores, such as pro… FOO.DE - key executives, insider trading, ownership, revenue and average growth rates. Anywhere . “After 11 years of … Hearsay Systems, the San Francisco-based provider of the Hearsay Advisor Cloud for the financial services industry, has announced the general availability of its Advisor Actions mobile solution, which enables financial advisors and insurance agents to connect their mobile devices to … Salesforce; Human Resources; Employment; The Workplace; Customers; Join the flipboard community Discover, collect, and share stories for all your interests Sign up. Clara Shih Entrepreneur & CEO of Service Cloud at Salesforce San Francisco, CA. Join Clara Shih, CEO and GM of Service Cloud at Salesforce and a Salesforce customer for an insightful session in which she will share an unparalleled view of how the trajectory of customer service has — and hasn't — changed. Clara Shih. Brian Millham President-Salesforce Customer Success Group. Latest stories. (Clara Shih and Mike Boese. Bindu Pillay. Clara will also be … Clara Shih Entrepreneur & CEO of Service Cloud at Salesforce San Francisco, CA. Salesforce's new Service Cloud CEO on helping businesses pivot to the Vaccine Economy. While customers and companies alike are eager to return to in-person experiences, digital behaviors we learned and grew accustomed to during the pandemic are here to stay.” Clara Shih is on the board of Starbucks Corp. and Chief Executive Officer-Salesforce Service Cloud at salesforce.com, inc. Clara Shih Entrepreneur & CEO of Service Cloud at Salesforce San Francisco, CA. Clara Shih Entrepreneur & CEO of Service Cloud at Salesforce San Francisco, CA. Sudeepa Dutta Hiring is on for Sr. Network Admin, Storage & Backup Admin, MSSQL Admin positions with Infinite Computer Solutions Bangalore Urban. Salesforce updates Service Cloud to meet post-pandemic consumer demands. Zachary DeJong, 29, of St. “Both customers and companies, we are all looking forward to returning to face-to-face experiences, but the digital behaviors that we learned and that we got used to during the pandemic are here to stay” Jane Freider. Siemens Healthineers. Danny P. Creed ,Business Coach, Consultant, Exec. See: After picking a CEO and securing Salesforce cash, Clara Shih leaves Hearsay's exec suite and 2.0 questions behind. Lars Malmqvist. and other exceptional home service brands. Defesche was an early cloud pioneer and brings over a decade of industry cloud experience to Hearsay Systems. Clara Shih. Ayushi Shetty. New Service Cloud innovations give organizations the technology they need today to support agents working from home, in the field or in a hybrid model – all in one system; Estee Lauder, Smile Direct Club and Sonos embraced Service Cloud 360 to meet new customer expectations. The Italian-based manufacturer … Santanu Boral, ☁ . Richard White Sr. Anne Matthews. You’ll get to hear from accomplished speakers including the host of WorkLife, Adam Grant, and Salesforce Service Cloud’s CEO, Clara Shih. Gerardo (Gery) Coronel General Manager | Profit and loss management | Technology solutions companies | Sales and customer service | MBA | LatAm experience | Cybersecurity | Team … Clara Shih is CEO and founder of Hearsay Social, whose predictive analytics technology helps salespeople reach out to clients at the right time with the right message while staying in compliance with industry regulations. Clara Shih Entrepreneur & CEO of Service Cloud at Salesforce San Francisco, CA. CNBC "TechCheck" Co-Anchor. Author Clara Shih—the creator of the first business app for Facebook and an expert in this new blurry-lined world— … Clara Shih joined Hearsay Systems in 2021. United Therapeutics Corp. Oliver Lindenmayr. And though they weren’t paying us a lot, we had these customers who not only were they not successful today, we … Of course, there was a surge … Clara Shih Entrepreneur & CEO of Service Cloud at Salesforce San Francisco, CA. “Customers are expecting faster if not instant responses to more complicated cases, across more channels than ever before — adding more headcount can’t be the only answer,” said Clara Shih, CEO, Service Cloud. Yahoo Sports. Image source: Hearsay) Hearsay Systems, the San Francisco-based provider of the Hearsay Advisor Cloud for the financial services industry, has named Mike Boese CEO. Kavita Mishra. Lars Malmqvist Strategic Cloud Architect | Salesforce CTA, … Clara Shih. Sean Scott. Salesforce is now strengthening its solutions. Ganesh has 13 years of experience as a Software Engineer, and is excited to share his knowledge, while also learning and growing with his team. Michael Atkins -San Jose, CA . May 26, 2021. Yvette Marie De Guzman - Abat Recruitment Manager at Pure Commerce Philippines. Her fa­ther, a math pro­fes­sor in Hong Kong, later be­came an elec­tri­cal en­gi­neer in the United States at Ar­gonne Na­tional Lab­o­ra­tory. Role at Salesforce.com: Shih was the first product marketer of AppExchange, the business app store from salesforce.com. Clara Shih Entrepreneur & CEO of Service Cloud at Salesforce San Francisco, CA. Telstra’s Location of Things technology will help customers keep track of their valuables from keys, bikes, and family pets, to business assets such as hardware and vehicles. Michael Atkins. Clara Shih. This week at e2.0 I attended a panel … As more and more customers become … One of the more promising areas of focus for social business transformation is customer service. ♻ Mircea Mihai. Successfully guided business development operations for 30 strategic accounts (i.e. Salesforce . Click here to register. Clara Shih is CEO and founder of Hearsay Systems, the leading Advisor Cloud company used by over 150,000 advisors and agents to deliver personalized relationships at scale with AI-assisted automation. Clara Shih (@ClaraShih on Twitter) is founder and chief executive officer of Hearsay Labs, a software-as-a-service provider of B2C sales and marketing software for the Facebook Era. "Sonos is making data-driven customer service a priority by providing their service agents with the context and insights to deliver the best experience from anywhere." Tasniem Nagaria Head of Talent Acquisition at Mashreq Global Services … Over the last year, service agents moved quickly to work from their kitchens and… “We are starting with the long process of reopening society, and companies know they need to act quickly to seize the moment,” explains Clara Shih, CEO of Service Cloud, Salesforce. An excerpt of her book, The … In this session Clara will be sitting down for a fireside chat with Matt Dixon, Chief Research & Innovation Officer at Tethr and Co-author of The Effortless Experience, to discuss how to create exceptional customer experiences. Bunnings. Clara Shih, who with Steve Garrity founded the company on September 1, 2009, will transition from CEO to Executive Chairperson, remaining on the board of directors. Clara Shih Entrepreneur & CEO of Service Cloud at Salesforce San Francisco, CA. Hearsay Social is the leading social sales and marketing platform, empowering the world’s largest companies to build stronger customer relationships, grow revenue, and bolster their brands across social networks. You just missed us. Business leaders scrambled to pivot their organizations to work-from-home. Visit our virtual booth in the Expo Hall to learn how Auvik provides true network visibility and control. Clara Shih, CEO of Service Cloud, Salesforce, said: “We are on the cusp of a great reopening of society, and companies know they need to move quickly to seize the moment. Please join Clara Shih, CEO and GM of Service Cloud for a keynote address on how to unify people and processes across the customer experience with Salesforce. Jesper Anderson Chief Executive Officer | Infoblox. At her last startup, which she founded and scaled from $0 to $50M ARR, Clara Shih experienced first-hand the pain of a customer support issue costing her business one of their largest customers. Santanu Boral, ☁ Salesforce MVP | 23x Salesforce certified | Principal Architect @Tavant Kolkata. 3 Ways to … “We’ve already deployed the most advanced IoT technology on our … Miriam Corver-Stenberg. Zend Training & Certification Training & Certification Manager at Zend Technologies Cupertino, CA. Ali Fawaz. Clara Shih, CEO of Service Cloud at Salesforce, joined Yahoo Finance Live to discuss how businesses and consumers are adjusting to reopening. Clara Shih, CEO of Service Cloud at Salesforce, joined Yahoo Finance Live to discuss how businesses and consumers are adjusting to reopening. Martine Rothblatt. Gerardo (Gery) Coronel. A digital pioneer, Clara has been named one of Fortune’s “40 under 40” and “Most Powerful Women Entrepreneurs,” Fast Company’s “Most Influential People in Technology,” and a “Young Global Leader” by the World … Alain Dehaze. Chuey Anima -San Jose, CA. Clara Shih joined Hearsay Systems in 2021. Unsuccessful at convincing Salesforce colleagues to build a Facebook app for business, Shih decided to take the matter into her … Service 6 p.m. June 14 at First Covenant Church, Willmar. Clara Shih Entrepreneur & CEO of Service Cloud at Salesforce San Francisco, CA. We speak to Clara Shih, new CEO of Service Cloud, as Salesforce introduces a new release of the platform designed to help businesses pivot to the Vaccine Economy. Show more profiles Show fewer profiles Others named Yan Xuan Lim. Now as the CEO of Salesforce Service Cloud, she has vowed to help other organizations avoid this same mistake, especially now that customer service has shifted to become one of the most strategic assets of every business. CPO PagerDuty Julie Herendeen. CEO Elastic Caryn Marooney. “Aunque los clientes y las empresas desean retomar las interacciones en persona, los comportamientos digitales que aprendimos y a los que nos hemos … Clara Shih is Chairman/Co-Founder at Hearsay Systems Inc. See Clara Shih's compensation, career history, education, & memberships. CNBC "TechCheck" Co-Anchor. PagerDuty. Sudeepa Dutta. Nehal Hassan Abdelmoniem. The second round of the NBA playoffs continues on Tuesday night and Yahoo Sports’ Jared Quay has the picks you need for all of the … “While customers and companies alike are eager to return to in-person experiences, digital behaviors we learned and grew accustomed to during the pandemic are here to stay.” Clara Shih. As part of the UK ECS team’s commitment to making equality, diversity and inclusion at the forefront of all we do, we have partnered with Urban… Liked by Elaine Allen. Clara Shih, CEO of Service Cloud @ Salesforce. Blog; About; Posts Tagged 'Andrew Mason' Congratulations to the destinationCRM 2011 CRM Market Leaders Published 2011/08/09 cloud computing, CRM, data quality, Informatica, Oracle, Salesforce.com 1 Comment Tags: Andrew Mason, Clara Shih, Cognos, CRM, Customer relationship management, destinationCRM, IBM, Informatica, Innoveer, Jeff Weiner, Larry … After an early stint as a product manager at Salesforce and 11 years as an entrepreneur, Clara Shih came aboard as the CEO of Salesforce Service Cloud in January. Clara Shih. Clara Shih, Hearsay Social Founder and CEO – The ... data business intelligence CIO Cloud cloud BI cloudcomputing cloud computing cloud data integration Cloud integration cloud MDM cloud platform cloud services CRM CRM integration Customer relationship management customer success Databases data integration data integration as a service data integration cloud data loader Data management … Hirad Samavati -- Iran. Clara Shih. Lukwago Geoffrey Ssetumba Development practioner, Humanitarian social … "We are in the midst of a cloud computing revolution in which we are working, communicating, and collaborating in ways that are vastly different than ever before. Virtual Remote Assistant desktop (Salesforce Service Cloud) Instagram, Twitter, Facebook, Images, Youtube and more on IDCrawl - the leading free people search engine. Eric Chapman. Digital Operations & Partner Manager . We speak to Clara Shih, new CEO of Service Cloud, as Salesforce introduces a new release of the platform designed to help businesses pivot to the Vaccine Economy. Show more profiles Show fewer profiles Others named Hirad Samavati. “Service is no longer just about solving problems – it’s about building trust and proactively delivering great experiences to create lifelong relationships with customers,” said Clara Shih, CEO of Service Cloud, Salesforce. Latest stories. Satish Patel Senior Software Engineer at Simform Ahmedabad. April 26th, 2021, 3:20 PM PDT Salesforce Service Cloud CEO Clara Shih says the majority of customer service workers want hybrid strategies when it comes to returning to the workplace. SEEK. Marilyn Carlson, 84, of Willmar, died Dec. 11. Nishikant Kalanke GM Real Estate at Tata Real Estate Thane. Nehal Hassan Abdelmoniem Diversity & Inclusion, Talent & Analytics Specialist at Arch Capital Services Inc. Canonbury. The new Service Cloud Workforce Engagement attempts to map out the number and method customers will be reaching out to help managers plan accordingly. Shih and her fam­ily em­i­grated to Ar­ling­ton Heights, Illi­nois when she was 4. During their competitive dance career, Clara and Joel won many championship titles, and have been featured in several TV and movie productions. Australia's central bank left its cash rate at record lows for its sixth straight meeting on Tuesday even as data showed the country's … Dan Price. For online retailers, the possibilities are particularly exciting and could have a big impact on their marketing. Business Technology. May 10, 2021 Clara Shih, CEO of Service Cloud, Salesforce. SaaStr Enterprise is a flagship digital event on May 26 + 27 where the top executives and leaders driving innovation in the Cloud share their playbooks on scaling your business to market and sell to the enterprise. Having been dancing together for over 13 years, Clara co-founded JC Dance Co. with her husband and dance partner (Joel) in 2006. Founder & CEO of O2E Brands: Home of 1-800-GOT-JUNK? Lan Nguyen Managing Director at ZRG Partners, LLC New York, NY. "Service is no longer just about solving problems — it's about building trust and proactively delivering great experiences to create lifelong relationships with customers," said Clara Shih, CEO of Service Cloud, Salesforce. Customer service teams are looking to automation for relief from escalating workloads. Coaching Practice of the Year Phoenix, AZ. Clara Gaymard. Clara Shih. Cloud, died June 8. Visual Remote Assistant: Service teams will now get the support of a virtual remote assistant that will allow them to walk customers through solutions remotely. Grab a power drill, tire kit and more — starting at just $20. She shared her thoughts on what the appointment economy means for service and how technology can help companies provide customers with the digital-first experiences they expect. We speak to Clara Shih, new CEO of Service Cloud, as Salesforce introduces a new release of the platform designed to help businesses pivot to the Vaccine Economy. A call to a client using Hearsay’s latest technology is automatically logged in Salesforce Financial Services Cloud CRM. Eighty-eight percent of service professionals report that the pandemic exposed technology gaps in their jobs New Service Cloud innovations give organizations the technology they need today to support agents working from home, in the field or in a hybrid model - all in one system The Estée Lauder Companies, Smile Direct Club and Sonos embraced Service Cloud 360 to meet new customer … 71% of service decision makers say they’re accelerating automation initiatives. Canada to uncover more school graves sites where requested. Shih joined our host Jason Maynard on this episode of “The Grow Wire … Clara Shih Entrepreneur & CEO of Service Cloud at Salesforce San Francisco, CA. In this role, Shih replaces Bill Patterson, who moved on to be the general manager of Salesforce's overall CRM software business. Her mother was an art and spe­cial-ed­u­ca­tion teacher. Clara Shih Entrepreneur & CEO of Service Cloud at Salesforce San Francisco, CA. Across sectors, contact centers were flooded with calls about flight and hotel reservation cancellations, shipping delays, mortgage payment relief, unemployment benefits, questions about Covid symptoms. Clara Shih. A warm welcome to Clara Shih, our new CEO of Service Cloud! More stories from Salesforce. "We are on the cusp of a great reopening of society, and companies know they need to move quickly to seize the moment," said Clara Shih, CEO of Service Cloud, Salesforce. In this webinar, … Chief Product Officer. Ruth Nagawa. Chief Product Officer. Clara Shih: How Customer Service Became Strategic Overnight with Salesforce’s CEO of Service Cloud: 1101 +53: Julie Herendeen & Sean Scott: Roundtable: How Product & Marketing Should Work Together with PagerDuty: 1160 +51: Lara Caimi & Aneesa Sayall: The Role of Partners in Scaling to $10B with ServiceNow: 1179 +59: Cameron Deatsch: Flywheelin’: 10 Learnings from Atlassian’s … Clara Shih, who with Steve Garrity founded the company on September 1, 2009, will transition from CEO to Executive Chairperson, remaining on the board of directors. SEEK. Find Clara Shih online. Hardik Lashkari Benefits-driven Copywriter | I help you communicate your brand story to your target audience | Ghostwriter for Founders & C-suite Executives Bengaluru. Salesforce introduced the next generation of Service Cloud — technologyto support changing customer service expectations and provide connected, personalized service from anywhere on one digital engagement platform. Anywhere . In 2007, Clara developed the first social business application, called Faceforce, and … Shih was born in Hong Kong. Salesforce Service Cloud will help customers adapt as society reopens, said exec Clara Shih. 陈勇 Walter Chen Deputy General Manager at Tahoe Life Insurance Company (Macau) Limited มาเก๊า-จีน. Salesforce Service Cloud CEO Clara Shih says the majority of customer service workers want hybrid strategies when it comes to returning to the … Read more on bloomberg.com. CMO PagerDuty Michael Sindicich. Atif Al-Bokhari Enabling Growth, Expansion, and … Clara Shih. Swetha Marepally Principal Architect @ Cognizant | Salesforce CTA United Kingdom. ♻ Mircea Mihai CEO at EXELO Bucharest Metropolitan Area. “Customers are expecting faster if not instant responses to more complicated cases, across more channels than ever before — adding more headcount can’t be the only answer,” said Clara Shih, CEO, Service Cloud. "While customers and companies alike are eager to return to in-person experiences, digital behaviors we learned and grew accustomed to during the pandemic are here to stay." Role at Salesforce.com: Shih was the first product marketer of AppExchange, the business app store from salesforce.com. Prosegur, Aerolineas Argentinas, AA2000,) Actively engaging new and existing customer with new cloud based solutions such as (IaaS, PaaS, DBaaS) Integrating dedicated storage solution (PaaS) on premise and cloud based solutions for high end customers. Siemens Healthineers. Marc Magaziner European Recruitment Consultant (Nordics and Benelux) 00 44 20 7648 … Atif Al-Bokhari. "We are on the cusp of a great reopening of society, and companies know they need to move quickly to seize the moment," said Clara Shih, CEO of Service Cloud, Salesforce. We recently announced the appointment of Frank Defesche, General Manager for Veeva Systems, to the Hearsay Board of Directors. CEO of Service Cloud Salesforce Shay Banon. New Service Cloud innovations give organizations the technology they need today to support agents working from home, in the field or in a hybrid model – all in one system The Estée Lauder Companies, Smile Direct Club and Sonos embraced Service Cloud 360 to meet new customer expectations . Even with the current platform, Einstein Bot conversations spiked enormously over the last year, rising 706% and … Clara Shih Chief Executive Officer-Salesforce Service Cloud. NBA betting: Picks against the spread for Tuesday night's playoff games. Clara Shih. Clara Shih Entrepreneur & CEO of Service Cloud at Salesforce San Francisco, CA. Over the last year, service agents moved quickly to work from their kitchens and living rooms, but relied on legacy technology—disparate, on-premise solutions and … Vivek Trivedi Founder and CEO at Shikshakji.com Bengaluru. Jon Fortt. About. Image source: Hearsay Systems.) Read later. Clara Shih – Hearsay Social “Personal relationships are at the heart of business relationships.” – Clara Shih, interview with B2Bbloggers. Jyoti Kumari AIRS CIR | Talent Acquisition | … Image source: Hearsay) Hearsay Systems, the San Francisco-based provider of the Hearsay Advisor Cloud for the financial services industry, has named Mike Boese CEO. United Therapeutics Corp. Oliver Lindenmayr. Salesforce . "While customers and companies alike are eager to return to in-person experiences, digital behaviors we learned and grew accustomed to during the pandemic are here to stay." Mar, 26, 2019 Jan, 26, 2021. Salesforce, el líder mundial en CRM, anunció la siguiente generación de Service Cloud ... y las empresas saben que necesitan moverse rápidamente para aprovechar el momento”, dijo Clara Shih, CEO of Service Cloud, Salesforce. Salesforce updates Service Cloud to meet post-pandemic consumer demands. Clara Shih Entrepreneur & CEO of Service Cloud at Salesforce San Francisco, CA. (Clara Shih and Mike Boese. Head of Engineering, Profile & Apply APAC.

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